Refund Policy​

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This Refund Policy ("Policy") applies to any purchase made through Stockmans Outpost and/or Champion Performance Training Pty Ltd.

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General

1. We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Policy.

2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

3. Before making a purchase using the website, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

4. Australian Consumer Law

    

Under the Australian Consumer Law:

1. Our services (defined in our Terms and Conditions) - stockmansoutpost.com.au/terms-conditions/ come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled

   1. to cancel the purchase; and

   2. to a refund for the price of the service; and

   3. compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

2. If the failure with the service does not amount to a major failure, or to cancel the purchase and be provided with a refund of any price paid.

   1. We offer refunds in accordance with the Australian Consumer Law.

   2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

   3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

   4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

   5. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund.

   6. Stockmans Outpost and Champion Performance Training Pty Ltd both reserve the right to assess the service prior to providing a remedy.

   7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods refunded.

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Cancellation and Change of Mind

1. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

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Exceptions
 

Notwithstanding the other provisions of this Policy, we may refuse to provide a refund for a product or service purchased by you if:

 

1. You misused the said product in a way which caused the problem.

2. You knew or were made aware of the problem(s) with the product or service before you purchased it.

3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

4. Any other exceptions that apply under the Australian Consumer Law.

 

Response Time

We aim to process any requests for refunds within 30 days of receipt. 

 

How to Request a Refund

1. You can contact us using the contact email provided at the end of this Policy to discuss a refund using the information.

2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

3. To be eligible for a refund you must provide proof of purchase, if requested by Stockmans Outpost and/or Champion Performance Training Pty Ltd.

4. You may be required to provide a government issued identification to qualify for a refund.

 

Contact Us
 

If you wish to speak to us about this Policy or about any refund, please contact us at: info@stockmansoutpost.com.au